Your Amazon Account.
Expertly Managed.

Amazon's enforcement is largely automated and threshold-driven. A metric crosses a line, an action triggers.

Checking weekly converts a potential suspension into a small operational fix — the same problem, caught earlier, costs a fraction as much. We check daily.

• Order Defect Rate — under 1%. Combines negative feedback, A-to-Z claims and chargebacks over a rolling 60-day window. The most common cause of suspension, and because the window rolls, damage persists for weeks after the underlying issue is fixed.
• Late Shipment Rate — under 4%. Merchant-fulfilled orders confirmed as shipped after the expected date.
• Pre-fulfilment Cancel Rate — under 2.5%. Almost always an inventory accuracy problem: you sold something you did not have.
• Valid Tracking Rate — above 95%. Usually a carrier integration problem rather than a process failure.
• On-Time Delivery Rate — above 97%. Distinct from late shipment rate; you can ship on time and still deliver late. GCC delivery times vary meaningfully between emirates and between Saudi cities.
• Policy Compliance — zero violations. Not a percentage, a count. The metric most likely to catch out sellers arriving from European marketplaces.
• Customer Response Time — under 24 hours. Including weekends. Note the GCC working week runs Sunday to Thursday — a European support rota leaves Sunday uncovered, which is a working day for your buyers.

Inventory planning is a ranking activityCategory depth on Amazon.ae is shallower than mature markets, so a stockout does proportionally more damage. There is less competing signal to absorb the gap.

Inventory planning on Amazon GCC is a ranking activity, not just a logistics one.

Category depth is shallower than in mature marketplaces, which means a stockout does proportionally more damage — there is less competing signal to absorb the gap.

• Restock forecasting built from your actual velocity by product and week, not monthly averages
• Inbound shipment creation and tracking through to check-in — shipped is not the same as available
• Aged inventory monitoring and removal orders before long-term storage fees accrue
• Storage cost analysis including peak-season rate changes
• Oversized item configuration where size bands materially change unit economics
• Seasonal buffer planning — deeper cover for Ramadan, White Friday and DSF peaks

If you do not own the Buy Box, your advertising still runs — but clicks land on a page where the purchase goes to someone else.

It is one of the fastest ways to burn budget with nothing to show for it, and it is invisible unless you specifically check.

We maintain ownership through competitive repricing within your margin floor, suppressed listing diagnostics, and proactive hijacker monitoring and removal. Buy Box percentage is reported weekly alongside everything else.

We file and track every Seller Support case. Our SPN status unlocks escalation channels that bypass standard support queues — which matters most exactly when you can least afford to wait.

Where a Plan of Action is required, we write it to the structure Amazon actually accepts:

• Specific root cause with factual detail
• Immediate corrective action already completed in past tense
• Structural preventive measures that are mechanisms rather than intentions

Most rejected plans fail on that last point — "we will be more careful" is not a preventive measure.

• Brand Registry enrolment and troubleshooting
• A+ Content eligibility and Brand Store setup
• Brand Analytics access — the search-term data your keyword strategy depends on
• Transparency programme enrolment where appropriate
• Counterfeit and hijacker reporting
• Listing control and unauthorised change monitoring

Sellers arriving from European marketplaces encounter issues that either do not exist at home or work differently:

• Health and structure-function claims routinely permitted in EU supplement listings can breach Amazon GCC policy
• Halal certification and Arabic labelling requirements in food and consumable categories — affecting both compliance and conversion, since buyers actively look for it
• Cosmetics registration differs between the UAE and Saudi Arabia; the same product can require two separate compliance paths
• Electronics conformity certification, plug types, voltage and packaging language
• Restricted product lists that differ meaningfully from European marketplaces — items sold freely on Amazon.de may be restricted on Amazon.ae

We review every new ASIN against marketplace policy before it goes live. Suppression after launch costs considerably more than review before it.

• Weekly KPI report — sales, PPC spend and ACOS, inventory status, account health, Buy Box percentage. Plain language, not Amazon jargon.
• Monthly strategy review — what moved, what did not, what changes next month
• Direct line to your account manager. No account management by junior executives.
• Immediate escalation on any account health issue, without waiting for the weekly cycle
• GCC timezone coverage — Sunday to Thursday, same working week as your buyers

Health problems are almost always process gaps, not isolated events. The durable fixes are operational:

• A single source of truth for inventory, across every sales channel
• Handling times set to what you can meet on a bad week, not a good one
• Message coverage that includes Sunday
• Pre-listing compliance review on every new ASIN
• Supplier quality control — most authenticity and condition complaints originate upstream of Amazon entirely

None of this is complicated. It is simply easier to skip than to do, right up until the moment it is not.